• A 50% non-refundable deposit is required to reserve and hold the date and time of your event.

• All payments made are applied toward the total balance of the booked event.

• Deposits become non-refundable after 24 hours from the time of booking.

• Deposits will not be waived under any circumstances.

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Cancellations

• All deposits and payments are non-refundable, regardless of cancellation reason.

• This applies to standard and last-minute bookings.

• No refunds will be issued for failure to attend the event, guest no-shows, or changes in guest count.

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Rescheduling

• Each booking may be rescheduled one (1) time only, subject to availability.

• Funds may be transferred to a future date or event within one (1) year of the original event date.

• If the event is not rescheduled within one year, all funds are forfeited.

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Last-Minute Bookings

• Events booked within 7 days of the event date are considered last-minute bookings.

• No cancellations, refunds, or changes are permitted for last-minute bookings.

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Special Order & Custom Items

• No refunds will be issued for special-order, customized, themed, or personalized items.

• Once ordered, these items are non-refundable and non-transferable.

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Refunds & Product Cancellations

• Written notice of cancellation must be submitted at least 90 days prior to the event or product delivery date for invoice review.

• The client is responsible for all costs incurred by Pretty Girlz Glamm Spa & University up to the date of cancellation.

• A $50 administrative cancellation fee applies unless waived at the sole discretion of PGG.

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Adding or Removing Services

• Services or products may be added up to 30 days prior to the event date.

• Services or products may be removed up to 60 days prior to the event date.

• No changes are permitted for last-minute bookings.

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Late Arrivals (Party Bookings)

• The client must notify PGG if running late.

• Events delayed by more than 25 minutes may be cancelled without refund if another event is scheduled immediately after.

• Event time will not be extended due to late arrival.

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WALK-IN & INDIVIDUAL SERVICES

Appointments & Walk-Ins

• All services are subject to availability.

• Walk-in services are first-come, first-served unless otherwise stated.

 

Cancellations & No-Shows

• Missed appointments and no-shows are non-refundable.

• Late arrivals may result in shortened services or cancellation without refund.

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Service Refunds

• No refunds are issued for services already rendered.

• If a concern arises during the service, it must be addressed before leaving the premises.

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Retail & Product Sales

• All retail sales are final.

• No refunds or exchanges on opened, used, or special-order products.

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GENERAL POLICIES (ALL SERVICES)

Client Responsibility​

• PGG is not responsible for personal items left unattended.

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Right to Refuse Service

Pretty Girlz Glamm Spa & University reserves the right to refuse or discontinue services for:

• Unsafe behavior

• Disruptive conduct

• Failure to follow spa rules

• Late arrival beyond allowable grace period

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Policy Modifications

PGG reserves the right to update or modify this policy at any time without prior notice. The policy in effect at the time of booking applies.

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Agreement

By booking an event, scheduling a service, or entering the premises, you acknowledge that you have read, understand, and agree to this policy.